Know Your Supports

Personal Information Protection Guidelines for Students

This webpage is designed to provide students with essential information on navigating immediate needs, addressing emerging safety concerns, and ensuring online safety. Here, you’ll find valuable resources to help you stay informed, make safe choices, and protect yourself in both physical and digital spaces. Our goal is to empower students with the knowledge and tools needed to navigate challenges and prioritize safety in today’s fast-paced world. 

How to Stay Safe Online

Understand What Personal Information Is

Definition: Personal information includes your name, address, phone number, email, social security number, and financial details.

Awareness: Be mindful of what you share online and in person.

Use Strong Passwords

Complexity: Create passwords that are at least 12 characters long, using a mix of letters, numbers, and symbols.

Unique Passwords: Avoid using the same password across multiple accounts.

Password Managers: Consider using a password manager to securely store and generate passwords.

Be Cautious on Social Media

Privacy Settings: Adjust privacy settings on social media platforms to limit who can see your information.

Think Before You Share: Avoid posting personal details such as your location, phone number, or daily routines.

Friend Requests: Only accept requests from people you know personally.

Secure Your Devices

Lock Screens: Use passwords, PINs, or biometric security (like fingerprints) on your devices.

Software Updates: Regularly update your operating system and applications to protect against vulnerabilities.

Antivirus Protection: Install reputable antivirus software to guard against malware.

Be Wary of Public Wi-Fi

Limit Use: Avoid accessing sensitive accounts (like banking) on public Wi-Fi.

VPNs: Consider using a Virtual Private Network (VPN) for an added layer of security when on public networks.

Phishing Awareness: Be on the lookout for suspicious emails asking for personal information. Verify the sender before clicking links or downloading attachments.

Official Communications: Use official channels to communicate sensitive information (e.g., university portals).

Limit Sharing Personal Information

In-Person: Be cautious about sharing personal information with classmates or acquaintances.

Forms and Surveys: Only provide personal information when absolutely necessary and ensure the source is trustworthy.

Regularly Review Accounts

Monitor Activity: Regularly check your bank statements and online accounts for unauthorized transactions or changes.

Change Passwords: Update passwords periodically, especially if you suspect any breach.

Educate Yourself on Privacy Laws and Rights

Know Your Rights: Familiarize yourself with applicable provincial privacy laws and federal laws that govern personal information, such as the Privacy Act and Personal Information Protection and Electronic Documents Act (PIPEDA).

Seek Guidance: Don’t hesitate to ask for help regarding privacy concerns.

Report Suspicious Activity

Immediate Action: If you notice any unusual activity or believe your information has been compromised, report it to the appropriate authorities immediately.

Staying informed and vigilant is key to protecting your personal information. By following these guidelines, you can help ensure your privacy and security as a student. Stay safe!

By fostering an environment of safety and openness, we are here to help you navigate your university experience with confidence.

Your Voice Matters: Know Where to Turn.

We are here to ensure you feel supported and empowered during your time at Yorkville University. If you require support of any kind, please explore our internal resources!

Internal Resources at Yorkville U

Counselling

Need someone to talk to? Whatever a student chooses to discuss, whether personal or academic, remains confidential. The Mental Health and Wellness Counsellors work collaboratively with students to understand their situation and experiences to support them in their academic journey.

What they offer: Confidential support, mental health resources, one-on-one counselling, workshops.

How to reach them: 

Office of Student Rights and Responsibilities

This office assists students in understanding their rights and responsibilities and responds to reports of non-academic misconduct through a restorative approach, working to promote and maintain safe and respectful educational environments.

What they do: consultation, policy guidance, and informal/formal complaint processes.

How to reach them:

Faculty/Staff

Your professors and staff are here to help. 

Reach out for: Academic support, guidance on issues, and referrals to other services. 

How to approach: Request to speak with your professor before or after class, or email directly. Email your Program Advisor directly or submit a service request (ticket). Approach any manager or administrator in person or by email.

Assessment and Care Team

The ACT is a multidisciplinary group of trained professionals from various departments, including Mental Health and Wellness, Accessibility, Student Rights and Responsibilities, Safety and Security, and Student Experience. Both faculty/staff and students can submit a Care Alert to bring attention to any concerning behaviors or situations. This alert serves as a crucial tool for identifying students who may need additional support.

To submit a Care Alert:

  1. Locate the Care Alert Button on our university website: ____________________.
  2. Complete the provided form with as much detail as possible.
  3. Submit the form for review by the ACT.

Your observations are invaluable in helping us maintain a safe and supportive campus environment.

Security

Safety is a priority. 

What they provide: Campus safety and emergency response. 

How to reach them:  ??

Other Supports

Students in British Columbia

Federal Agents, and other authorities

What they assist with: Reporting and responding to safety, fraud and other concerns

How to reach them: New Westminster, BC

List of supports provided by IRCC.docx

Emergency Response

Need immediate help?  Police, Fire, Ambulance response

What they do: Respond to emergencies, report crimes, and provide community support. 

Emergency Number: 911 

If your matter is not an emergency and you need to speak with local police, do not call 911.

How to reach them: (select from within links): New Westminster, BC

Non-Emergency Number: (select from within links)

Community Organizations

Get involved and find support.  Many organizations provide a range of services, from cultural integration and social events to educational support. Be sure to reach out to them for specific programs and resources available

What they offer: Resources, advocacy, and community connections. 

Examples (select from within links): New Westminster, BC

Consulate Offices

For assistance from your home country. 

What they provide: Emergency support, legal assistance, and information on your rights. 

Contact Info (select from within links): New Westminster, BC

Students in Ontario

Federal Agents, and other authorities

What they assist with: Reporting and responding to safety, fraud and other concerns

How to reach them: Concorde, ON

List of supports provided by IRCC.docx (IRCC supports should be on both ON and BC versions)

Emergency Response

Need immediate help?  Police, Fire, Ambulance response

What they do: Respond to emergencies, report crimes, and provide community support. 

Emergency Number: 911 

If your matter is not an emergency and you need to speak with local police, do not call 911.

How to reach them (select from within links): Concorde, ON

Non-Emergency Number: (select from within links)

Community Organizations

Get involved and find support.  Many organizations provide a range of services, from cultural integration and social events to educational support. Be sure to reach out to them for specific programs and resources available

What they offer: Resources, advocacy, and community connections. 

Examples (select from within links): Concorde, ON

Consulate Offices

For assistance from your home country. 

What they provide: Emergency support, legal assistance, and information on your rights. 

Contact Info (select from within links): Concorde, ON

Remember, You Are Not Alone!

Reach out and connect with the resources available to you. We are here to support you every step of the way.

Contact

Accessibility and Accommodations Office

Email a Specialist

Email us to speak to an Accessibility and Accommodations Specialist.

Book an Appointment

Book a confidential appointment through PHIPA compliant software.

Are You in Crisis?

If you are…
• feeling desperate and hopeless
• worried you might hurt yourself, someone else, or commit suicide
• alone with no one to talk to

Please reach out to a Support Hotline in your region immediately for help.

Support Hotlines


911 – Canada Wide

Emergency responders and the 9-1-1 call centres who dispatch them fall within the jurisdiction of provincial, territorial and municipal governments.


Canada Suicide Prevention Service (CSPS) – 24 Hour Hotline

Call 9-8-8 for 24-hour crisis support via phone or text. Resources offered for individuals in crisis,
those unsure if they need help, and people worried about someone else.


First Nations and Inuit Hope for Wellness

24-Hour Hotline: 1-855-242-3310


Trans Lifeline Canada

Monday-Friday, 1PM-9PM Eastern: 1-877-330-6366


Ontario

Connex Ontario 24-hour Helpline: 1-866-531-2600

Free and confidential health services information for individuals experiencing issues with
alcohol and drugs, mental illness, or gambling.

Good2Talk 24-Hour Hotline: 1-866-925-5454 or Text GOOD2TALKON to 686868


Quebec

Quebec National Crisis Line – All Ages: 1-866-277-3553


PEI

Mental Health and Addictions Phone Line: 1-833-553-6983


Alberta

Alberta Health Services Mental Health Help Line: 1-877-303-2642


Manitoba

Manitoba Suicide Prevention and Support Line: 1-877-435-7170


New Brunswick

Addiction and Mental Health Help Line: 1-866-355-5550

 


British Columbia

Crisis Intervention and Suicide Prevention Centre of BC: 1-800-784-2433

Here2Talk, 24/7:  1-877-857-3397


Newfoundland and Labrador

Mental Health Crisis Line: 1-888-737-4668


North West Territories

NWT All Ages 24/7: 1-800-661-0844


Nova Scotia

Mental Health and Addictions Crisis Line: 1-888-429-8167


Nunavut

Nunavut Line – All Ages, 24/7: 1-800-265-3333


Saskatchewan

Saskatchewan Crisis Line – All Ages: 1-306-525-5333


Yukon

Reach Out Support Line: 1-844-533-3030


USA

988 Suicide and Crisis Lifeline: 9-8-8

Trans LifeLine – U.S.A.: 1-877-565-8860

The Trevor Project Lifeline: 1-866-488-7386


India

Jeevan Aastha Help Line: 1-800-233-3330
Aasra: 91-9820466726


China

Lifeline China: 400-821-1215 (10AM-10PM, 365 days a year)
The Samaritans Emotional Support Services: 852-2896-0000